Hearing aid adjustments and repair

If your hearing aids are not producing sounds, you might consider checking the following:

• Check if there is earwax blocking the microphone opening or sound outlet
• Make sure the hearing aid battery door is closed and that the device is turned on. Check if the battery is placed properly
• Try to turn up the volume – either on the hearing aid itself or using a remote control
• Switch between the different programs (if your hearing aid has different programs). Press the button to change settings and listen for a few minutes to see if that makes a difference
• Consider replacing your battery. You can take the battery test to see if you should replace your battery
• If none of the above helps, your hearing aid may be damaged. Please call us for further assistance on troubleshooting and hearing aid repair.

• Check if there is earwax blocking the microphone opening or the sound outlet Check if there are any cracks, blockages or beads of moisture on the tube of your BTE hearing aids. Contact us if you need assistance replacing the tubing
• Turn up the volume with your remote control or directly on the hearing aid to make sure you can hear the volume changing
• Try a different program (if your hearing aid has different programs) in case you have accidentally switched to a different program
• It might be that your hearing has changed. If it has been a while since your last hearing check, book an appointment, and one of our hearing care professionals will assess your hearing and, if needed, adjust your hearing aids to your hearing needs

Distorted or unclear sounds coming from the hearing aid can indicate a problem with the battery or the hearing aids themselves. Check and replace your battery if it seems damaged. Contact us if your device seems to be damaged and therefore requires hearing aid repair.

Make sure that the tip of the hearing aid or the ear mold is placed securely inside the ear. Feedback can occur when the tip is not placed in the right position.

• Check to see if the mold is broken or if there are any cracks on the mold
• Feedback can also occur when the sound is turned up too high. Switch the volume setting back to its default setting
• Contact us for assistance as you might need to get your earwax build-up removed

It is normal during the adjustment period to feel that your hearing aids are slightly uncomfortable. If they continue to be uncomfortable or painful, you might want to consider a different shape, material or size of your mould or device. It is also important to make sure that your device is free of wax and moisture in order to ensure that it feels comfortable.

Remove your hearing aids from the water as soon as possible.

1. Open the battery door and remove the battery
2. Dry the hearing aid with a towel and shake it gently to get the water out
3. Leave the hearing aid to dry for one to two days, depending on the amount of water in the hearing aid. Make sure that the battery door is open and if you have one, use a hearing aid dehumidifier for this purpose
4. If this doesn’t help, contact us so we can send the hearing aid to the manufacturer for repair. If your device is under warranty, it will cover the cost of the repair of the hearing aid; otherwise, repair charges may apply

We have several hearing centers across the country, where you can get your hearing aids repaired or adjusted. Find a hearing center close to you with the help of our hearing center locator:
Find hearing center

Firstly, most modern hearing aids automatically adjust the volume based on the environment around you (i.e., quiet vs. loud environments).

If you would like to adjust the volume manually, the following can be done for behind-the-ear and in-the-ear hearing aids:

• Behind-the-ear hearing aids: The volume can easily be adjusted by pushing a button on the back of the hearing aid. The exact adjustment instructions will vary depending on your hearing aid model, so read your device’s instructions for more details.
• In-the-ear hearing aids: Remove the hearing aid from inside your ear and find the volume button to adjust the volume.
• Additionally, some hearing aids are accompanied by an app where you can adjust your hearing aid volume from your phone app.

Yes. When you get your hearing aids fitted for the first time, the hearing care expert will program your hearing aids to the sound settings that suit you best. These settings can always be reprogrammed or adjusted in case you feel that some of the sound settings are not working for you.